At Big D Vapor, every order is processed and shipped from our U.S. warehouse.
What does shipping cost?
Expedited shipping (2–5 business days nationwide) is a flat $8.00 on orders under $95, and FREE on orders of $95 or more.
Every order also carries a $7.00 Adult Signature charge, shown as its own line at checkout. Federal rules require adult-signature service on nicotine deliveries, so this applies to all orders — including orders that qualify for free shipping. A $95+ order pays $7.00 total; an order under $95 pays $15.00 total ($8.00 shipping + $7.00 signature).
When will my order ship?
Please allow 1–2 business days for order processing, excluding weekends and holidays. Orders placed before 11AM CT on a business day usually ship the same day — that's our habit, not a guarantee, and inclement weather may occasionally cause delays. Orders placed after the cutoff typically ship the next business day. We know timely service matters, and our team works to get every order out the door as quickly as possible.
How will my order ship?
To ensure prompt and reliable delivery, we partner with several regional shipping carriers. Your delivery time will depend on your location and the shipping method selected at checkout.
A valid government-issued ID and adult signature are required at delivery for all nicotine purchases. If you're unable to present ID and sign for your shipment and the package is returned to us, you'll be refunded for the products — however, shipping and handling fees are nonrefundable.
Once your order ships, you'll receive a tracking number by email so you can monitor your package and stay updated on its delivery status.
How do I track my order?
Please visit our order tracking page for information on how to track your package.
Depending on your shipping or pickup method, order tracking may be available on your order confirmation page.
Transit time may be longer during holidays, and may be affected by weather, errors on the order address, and other factors related to carrier routing and transit times.
Transit time / day of delivery is estimated, not guaranteed.
Where do we ship?
We ship within the United States only. We cannot deliver to PO boxes, APO/FPO addresses, or U.S. territories — a physical street address where an adult (21+) can sign is required.
Shipping Restrictions
State law currently prevents us from accepting orders shipped to the following states:
- Arkansas
- Maine
- Nebraska
- New York
- Oregon
- Utah
- Vermont
Due to the reach of our carriers, not all ZIP codes are serviceable in the states we do ship to. You can check your ZIP code any time on our Do we ship to you? page.
If your state is listed above, we are currently unable to ship to you. If the legal landscape changes we would be happy to serve you!
Shipping Delays
Delivery dates and transit times are not guaranteed, and packages may be delayed due to errors on the part of the carrier service, dangerous weather, and other factors outside of our control.
Once a package leaves our warehouse it is in the hands of the shipping carriers to get safely to you. Our carriers all have GPS data to geolocate your orders — the only way an order can show delivered status is if the final scan was geolocated to the vicinity of your address. Unfortunately, packages can be stolen, so please collect your package from your delivery area as soon as you get an email from us showing delivered status.
Mail & Freight Forwarding Services
Any shipment, item, or order that has been forwarded, redirected, repackaged or relabeled by any business or individual other than Big D Vapor or the original mail carrier is no longer covered by our safe delivery guarantee or by any warranty.
If you have any questions or concerns about your order or its shipment, please don't hesitate to reach out to our customer service team for assistance. We're always here to help!
Lost, stolen, or damaged packages
If your order arrives damaged, is missing items, or never shows up, report it from your account — Account → Returns — within 7 days of the delivery date (or the expected delivery date if it never arrived). Photos of the packaging and item(s) are required for damage claims. Our team reviews every report and will work with you and the carrier to make it right.
Very rarely a package may show delivered status but turns up 2–3 business days later — an early scan on the delivery route. Please allow that window before filing. Packages can unfortunately be stolen after delivery, so collect yours promptly once you receive the delivered notification; Big D Vapor is not responsible for packages stolen after a geolocated delivery confirmation at your address.
